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Sale   Let

Contact Us

Barnfields
1a Windmill Hill
Enfield
EN2 6SE

Tel: 020 8363 3394 020 8363 3394
Email:-
General enquiries: info@barnfields.com
Lettings enquiries: lettings@barnfields.com

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COMPLAINTS


Select from the list below which department you require, then you'll gain access to the key contact details and supporting complaints leaflets too.

Residential estate agency sales
For Complaints relating to BUYING and SELLING property.

Residential Compliance Department
Sequence (UK) Limited
Cumbria House, 16-20 Hockliffe street
Leighton Buzzard
Bedfordshire
LU7 1GN
Tel 01525 215 410
Mortgage services
for complaints relating to mortgage services
  
Mortgage and Insurance Services (including Lettings Insurance) 
Customer Relations Department 
Sequence (UK) Limited 
Cumbria House
16-20 Hockliffe Street 
Leighton Buzzard 
Bedfordshire 
LU7 1GN 
01525 244 504
Lettings
If you have a LETTINGS complaint (relating to renting a property)
 
Sequence Residential Lettings 
Customer Services 
1st Floor 
907 Walsall Road 
Great Barr 
Birmingham 
B42 1TN 
tel:0121 357 3143
For RESIDENTIAL SALES and LETTINGS complaints - In the event that our company complaints procedure has been exhausted and you still remain dissatisfied please contact: 

The Property Ombudsman,
Milford House,
43-55 Milford Street,
Salisbury,
Wiltshire
SP1 2BP 

MORTGAGE SERVICES complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.
The Financial Ombudsman Service provides a free and independent service for consumers and can be contacted at:

The Financial Ombudsman Service
Exchange Tower,
London,
E14 9SR 
0800 023 4567

Under EU regulation, from 15 February 2016, for products and services bought online you have the right to refer any complaint to the Online Dispute Resolution platform (ODR) who can put you in touch with the right body to help resolve your complaint.  The ODR will still refer you to the Financial Ombudsman Service as the alternative dispute resolution body. The Financial Ombudsman Service will refer you back to our complaints process unless you've already been through this. So you might prefer to go straight to the Financial Ombudsman Service after you've been through our complaints process. If you decide to use the ODR platform, when you complete the form online please include the following e-mail address as our contact point: customerrelations@sequencehome.co.uk


Barnfields part of William H Brown is a trading name of Sequence (UK) Limited which is registered in England and Wales under company number 4268443, Registered Office is Cumbria House, 16-20 Hockliffe Street, Leighton Buzzard, Bedfordshire, LU7 1GN. VAT Registration Number is 500 2481 05.  For the activities of advising on regulated mortgages and non-investment insurance contracts, Sequence (UK) Limited is an appointed representative of Connells Limited which is authorised and regulated by the Financial Conduct Authority. Connells Limited's Financial Services Register number is 302221.

Client Money protection is through the ARLA Propertymark scheme

Barnfields part of William H Brown is a trading name of Sequence (UK) Limited which is registered in England and Wales under company number 4268443, Registered Office is Cumbria House, 16-20 Hockliffe Street, Leighton Buzzard, Bedfordshire, LU7 1GN. VAT Registration Number is 500 2481 05.
For the activities of advising on regulated mortgages and non-investment insurance contracts, Sequence (UK) Limited is an appointed representative of Connells Limited which is authorised and regulated by the Financial Conduct Authority. Connells Limited's Financial Services Register number is 302221.